The following process will assist you in completing an RMA request on this site. Once you have completed the request, you will be contacted within 2 business days (via email) with your RMA number and the information necessary to return your defective product.

Please Note:

1. You MUST obtain an RMA number before returning your product to Avantium.

2. To exchange, refund or receive a credit for your product, please return it to the company from which it was purchased.

3. Please verify all of the information you are submitting to ensure it is complete and correct. Any discrepancy(s) will delay your request and could cause your request to be denied.

4. Basic trouble shooting is highly recommended prior to shipping to Avantium. To ensure your RMA request is processed promptly, please be sure all information is complete and correct.
RMA requests without proper information will not be processed and will be sent back to the sender.

*Standard replacement: Customer must return the defective product to Avantium prior to shipping the replacement product. Subject to availability, the replacement product will be shipped to Customer the business day following Avantium's receipt of the defective product.
Product will be replaced with the same part number as the part received unless prior authorization is obtained in order to substitute another part number. All requests are processed within 2 business days.

*Standard repair:**(discontinued product)** Any product that is no longer being manufactured by Avantium but is still under warranty must be returned to Avantium for repair. In the event that the part(s) is not repairable, the part(s) will be replaced with a refurbished part. The approximate return time for discontinued memory is 3-5 business days from receipt of defective product. Customer will be notified if processing is expected to exceed 5 business days.